AI That Understands Healthcare
Custom chatbot reducing patient inquiry response time by 80%
Faster Response Time
4 hours → 30 seconds
Inquiries Handled by AI
Without human intervention
Availability
Up from 9-5 only
More Appointments Booked
Through AI chat
Overwhelmed Support, Frustrated Patients
MediCare Diagnostics received hundreds of daily inquiries about test procedures, pricing, and appointments. Their 3-person support team couldn't keep up, leading to long wait times and frustrated patients. Generic chatbots failed because they couldn't handle medical terminology.
Key Pain Points
Average response time of 4+ hours
Support team burned out from repetitive questions
Generic chatbots failed on medical terminology
Missed appointment bookings due to delays
No 24/7 coverage for urgent inquiries
AI Trained on MediCare's Knowledge
We built a custom AI assistant trained specifically on MediCare's services, procedures, and policies. It speaks Bengali and English, understands medical terms, and seamlessly hands off to humans when needed.
Custom training on MediCare's service catalog
Bengali and English language support
Seamless human handoff for complex cases
Integration with appointment booking system
Key Features Built
Medical-Aware AI
Trained on healthcare terminology and MediCare's specific services
Instant Appointment Booking
Check availability and book directly through chat
Smart Escalation
Recognizes when to hand off to human support
Analytics Dashboard
Track common questions, satisfaction scores, and gaps
24/7 Support, Happy Patients
The AI now handles 70% of inquiries without human intervention. Response time dropped from hours to seconds. The support team focuses on complex cases while the AI handles routine questions around the clock.
Support team reduced from 3 to 1 person
Patient satisfaction scores up 40%
Night and weekend bookings now possible
Identified 15 new FAQ topics to address
Built With Modern Tech
Frontend
Backend
Database
AI / ML
Let's Build Your Success Story
Every project starts with understanding your unique challenges. Let's discuss how we can help transform your business.